Refund Policy
Thank you for choosing “Aasif Biriyani.” We strive to provide you with the best dining experience and customer service. This Refund Policy outlines the terms and conditions for refunds in cases where cancellations or issues arise with your order.
1. Cancellation and Refund Eligibility
1.1 Cancellations are accepted within a reasonable time before the scheduled delivery time. To request a cancellation, please contact us via phone or email with your order details.
1.2 Refunds will be considered under the following circumstances:
- Order Cancellation: If you cancel your order within the stipulated time frame, a refund will be initiated based on the payment method used during the order.
- Quality Issues: If you receive an order with incorrect items or food quality issues, please contact us immediately. We may offer a refund or replacement based on the specific situation.
2. Refund Process
2.1 Upon receiving your refund request, we will review the details and assess the eligibility for a refund.
2.2 If your refund request is approved, we will initiate the refund to your original payment method within a reasonable time frame.
3. Refund Methods
3.1 Refunds will be processed using the original payment method used during the order. Depending on the payment method and financial institution, it may take a few business days for the refund to reflect in your account.
3.2 For cash payments made on delivery, refunds will be provided in the form of cash or as otherwise agreed upon.
4. Contact Information
If you have any questions or concerns about our Refund Policy or the refund process, please contact us at:
Email: contact@aasifbiriyani.com
5. Customer Satisfaction
5.1 Your satisfaction is important to us. If you encounter any issues with your order or require assistance, please reach out to us promptly so that we can address your concerns and resolve any problems.